We’ll ask a few simple questions so we understand your situation: whether you’re the only owner, roughly what’s still owed on the property, whether there are any liens or tax issues, what condition the home is in, and what kind of timeline you need. There are no wrong answers, and it’s fine if you don’t know everything yet. The goal of that first call is to listen and, if it makes sense, set up a time to see the property in person.